What You’ll Be Doing Email & Case Resolution + Handle a high volume of customer emails and manage cases using Salesforce. + Assist drivers with a wide range of issues — from vehicle orders to impound situations — and guide them toward the right solutions. + Make outbound follow-up calls to ensure resolution and customer satisfaction. Problem Solving & Research + Investigate customer issues by collaborating with internal departments. + Think creatively and independently to resolve complex cases. + Use multiple systems and databases to gather and input information. Administrative & System Support + Create vehicle selectors, process billing changes, generate reports, and update driver data. + Distribute insurance cards and contact drivers to collect missing information. + Communicate daily via MS Teams with internal and external stakeholders. What You Bring + 2+ years of office-based customer service experience. + Strong written communication skills and email etiquette. + Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort working across multiple monitors and systems. + Ability to type at least 40 WPM (typing test required). + High school diploma required. Bonus Points For Experience With: + Salesforce or other CRM platforms. + Fleet services or vehicle-related customer support. Top Skills + Customer Service & Resolution + Email Communication + Data Entry & Documentation + CRM (Salesforce) + Microsoft Office Suite Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Aug 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.