Job Title: Customer Service Representative Job Description As an EV Concierge, you will be part of a dynamic team that utilizes exceptional customer service, marketing, and sales techniques to support both existing and prospective electric vehicle owners. This role focuses on delivering an outstanding customer experience and fostering lasting relationships between customers and OEM brands. A typical day involves responding to product inquiries, discussing charging options, assisting with product orders or reservations, setting up dealership appointments, and resolving customer concerns with personalized solutions. Responsibilities + Serve as the product expert for the current and future EV product lineup and all associated services. + Assist customers via chat, phone, and email with inquiries related to product reservations, orders, dealership services, home-charging, and recalls. + Take ownership of customer interactions and ensure comprehensive responses to all customer questions. Essential Skills + 1-2 years of experience in a customer service-related profession, particularly in high-volume call center environments. + Proficiency in computer navigation and typing. + Strong reading comprehension, oral and written communication skills. + Strategic agility and acumen to enhance customer satisfaction and efficiency. Additional Skills & Qualifications + Basic understanding of electric vehicles and home charging options. + Ability to quickly learn and apply knowledge of EV products to customer queries. + Bachelor's degree is not required, but an associate degree is preferred. Pay and Benefits The pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.