Company Description

Elga Labwater, a division of Veolia Water Tech. is the industry leader in providing water purification systems and services to laboratories. Veolia Water Tech. provides water services through public-private partnerships and industrial outsourcing agreements and is composed of the top water professionals in every corner of the globe. Our parent company, Veolia, is the world leader in ecological transformation.

 

Job Description

The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction. This position demands a high level of professionalism and attention to detail in all aspects of customer interaction and order management.

Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billingRespond promptly and professionally to incoming calls and emails regarding purchase orders, billing/payment inquiries, pricing information, product availability, and other critical customer concernsNavigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processingManage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and proceduresExecute payment processing tasks, including customer credit card transactions, with utmost care and confidentialityMaintain an unwavering commitment to customer-centric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleaguesProvide essential support to other departments for Customer Care-related matters, demonstrating cross-functional collaboration and organizational dedication

 

Qualifications

 

Minimum of 3 years of experience in B2B or Retail customer support role, preferably in a customer service, manufacturing or distributor settingDemonstrated ability to work under pressure while maintaining high attention to detailProficiency in Google Suite and general computer operationsSuperior organizational and time management skillsExceptional verbal and written communication abilitiesProven capacity to multi-task and manage shifting priorities effectivelyStrong teamwork skills and professional demeanorDemonstrated honesty, assertiveness, and systematic approach to work

Preferred Qualifications:

Experience in ISO certified standard operating proceduresAdvanced problem-resolution and critical-thinking skillsProven track record of resolving customer complaints and conflicts with patience and professionalism

The ideal candidate will possess a strong commitment to maintaining the highest standards of customer service while adhering to company policies and procedures. They must demonstrate the ability to work efficiently in a fast-paced environment, consistently delivering accurate results. A thorough understanding of customer relationship management principles and practices is essential for success in this role.

Additional Information

We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

(Salary Range $ 48,000- $58,000 USD per year plus potential bonus)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.