Description We are looking for an experienced Customer Service Representative to join our team in Syracuse, New York. This position is within the healthcare industry and offers a great opportunity for growth in a detail-oriented environment. As a Contract to permanent role, it provides the potential for long-term career advancement based on performance. Responsibilities: • Respond to inbound calls promptly and professionally, ensuring customer inquiries are addressed effectively. • Handle outbound calls to follow up on customer requests or provide additional information. • Process and input customer orders with accuracy and attention to detail. • Utilize basic medical terminology and electronic medical records (EMR) to assist in resolving customer concerns. • Maintain thorough knowledge of medical abbreviations and healthcare-related terms to support communication needs. • Manage email correspondence with customers, ensuring timely and clear communication. • Deliver exceptional customer service by understanding and addressing client needs. • Collaborate with team members to improve processes and enhance the customer experience. • Document and update customer interactions and inquiries in relevant systems. • Adhere to company policies and procedures while maintaining a high level of professionalism. Requirements • Minimum of 1 year of experience in a customer service or call center role. • Strong knowledge of call handling techniques, including answering inbound and outbound calls. • Familiarity with order entry systems and processes. • Basic understanding of medical terminology and healthcare-related communication. • Experience working with electronic medical records (EMR) systems. • Ability to manage email correspondence efficiently and professionally. • Excellent verbal and written communication skills. • Strong organizational skills and attention to detail. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .