Customer Service Representative Requisition ID: 45222 Job Location(s): Nordborg, DK Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Function: Sales Work Location Type: On-site **The Impact You'll Make** Danfoss Power Solutions is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company. Are you looking for an exciting, challenging and satisfying job with supportive and friendly colleagues, providing both personal and career development? Do you have great communication skills, a sociable attitude and a thorough knowledge of SAP? Then you could be the perfect candidate to complement our experienced and close-knit team of Customer Service Representatives supporting Danfoss Power Solutions from our office in Nordborg. As a Customer Service Representative within the EMEA Order Management team at Danfoss Power Solutions, you will be an active contributor to our committed and professional group responsible for maintaining and improving the customer experience. In this role, you will be the first point of contact for our direct and Strategic customers in the EMEA region, handling all incoming orders, delivery specifications and pricing information. Your position will involve management, support and timely information exchange with customers. The ability to foster relationships both internally and interdepartmentally to ensure the best outcome for the customer is an integral part of the role. Your commitment to excellence, attention to detail and a ‘can-do’ attitude is highly valuable in this arena This is a 12 month maternity cover. **What You’ll Be Doing** + Serve as the primary order contact for our EMEA customer network + Verify incoming orders, pricing and terms of delivery as well as availability of products + Partner and coordinate with the Danfoss international manufacturing sites to ensure timely delivery of products + Confirm orders with customers, answer incoming queries and respond to customer needs + Provide internal stakeholders with the highest level of support in all aspects of order processing and product delivery + Support the External Sales Team + Build and maintain a strong internal network to provide best customer support **What We're Looking For** The successful candidate will have: + A conscientious and diligent approach with a strong sense of customer empathy A strong team ethic combined with initiative and self-awareness + A service-oriented attitude and excellent communication skills both written and oral + Adaptable, organized and able to thrive under pressure when required + A positive approach to diversity and cross-cultural communications + Experience in a similar customer service role in industry, distribution, logistics or equivalent sector is desirable Essential Knowledge, Experience and qualifications: + Background or education in business administration + Broad knowledge of MS office inclusive of Outlook and Excel + Preferably good SAP/R3 skills including EDI as well as Salesforce **For job specific and/or technical enquiries,** please contact Team Leader, Manager Customer Service, Neil Haynes +45 26109921 **For more general enquiries about working at Danfoss or about the recruitment process,** please contact Recruiter Bjorn Jepsen, +45 60122680 **What You'll Get from Us** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. **Ready to Make a Difference?** If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. . Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.