Description We are looking for a proactive and customer-oriented individual to join our team as a Customer Service Representative in Allen, Texas. This Contract to permanent position offers an exciting opportunity to provide exceptional support and build strong relationships with clients. The ideal candidate will have a passion for delivering outstanding service, along with the ability to handle a variety of customer needs in a detail-oriented and efficient manner. Responsibilities: • Address customer inquiries and resolve complaints with empathy and attention to detail. • Accurately process orders, returns, and exchanges while maintaining detailed records of all interactions. • Follow up with customers to ensure their issues are fully resolved and their experience meets expectations. • Collaborate with internal teams to address customer needs and facilitate solutions. • Escalate more complex issues to the appropriate departments when necessary. • Identify opportunities to enhance the customer experience and improve loyalty. • Provide customers with requested reporting on a regular basis. • Maintain a thorough understanding of company systems and processes to effectively assist customers. • Handle inbound and outbound calls efficiently to address customer concerns. Requirements • Previous experience in a customer service or call center role. • Strong verbal and written communication skills to effectively engage with clients. • Proficiency in customer service software and tools, including Microsoft Excel. • Ability to multitask and manage time effectively in a fast-paced environment. • A problem-solving mindset with keen attention to detail. • High school diploma or equivalent; a college degree is preferred. • A positive attitude and a collaborative, team-oriented approach. • Experience with order entry and managing customer inquiries via inbound and outbound calls. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .