What you’ll do

Adherence to all government regulated guidelines related to CFPB requirements

Follow security processes & procedures at all times when handling calls due to the visibility of personal data.

Regular attendance is an essential function of the job and is required.

Deliver outstanding customer service by addressing inquiries, resolving concerns, and exceeding customer expectations using customer relationship management G-Suite and Salesforce.

Embrace a culture of continuous learning, readily adapting to new products, services, and work processes.

Collaborate effectively with colleagues across departments to ensure a seamless customer experience.

Stay informed about industry trends and maintain current knowledge of company products and services.

Achieve and surpass established sales targets and performance goals.

Other duties as assigned

What experience you need 
 

High School Diploma (or equivalent).

B2+ English proficiency.

6 month minimum experience in any job with attention to details while engaging with customers or callers while navigating multiple system tools. Example: mortgage industry, tax preparation services, insurance claims, direct or indirect customer service.

Ability to organize work duties and perform job functions independently preferred

Ability to effectively navigate complex system tools in order to support multiple products

Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.

Strong listening skills

Must show excellent attention to detail.

Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.

Must adhere at all times to security requirements.

Must exhibit strong organizational, problem-solving, and analytical skills.

Must have experience with email and be able to navigate with common desktop software such as G-Suite

Must have excellent listening, oral, and grammatical communication skills.

Must have strong interpersonal skills and professional attitude.

What could set you apart

A positive attitude, a strong work ethic, and a commitment to continuous learning and development.

Ability to work effectively both independently and as part of a team while managing multiple priorities.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time