About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

 

For more information please visit www.akzonobel.com 

 

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

 

Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.

Job Activities & Responsibilities

 

To manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships. Supports the order-to-cash process with excellence in order processing. Registers and processes orders in the ERP system received via, electronic mail, phone or through other contact with the customer or associate. Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor. Acts as first level contact with for customers for quotations, answers to questions and in attempting to resolve complaints. Where appropriate make contact with agents and make necessary arrangements for delivery to a vessel Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products). Makes proposals for improvements on work processes. Completes registering / filing / archiving of customer service-related documentation. Assures cooperation between customer service and field sales force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization. Makes proposals for improvements on work processes. Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations Key Activities

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Job Requirements

 

Education, diplomas and professional permits

High school / University degree

 

Experience

Experience in customer service department / facing customers

 

Language Skills

Very Good English

 

IT Skills

Strong IT literacy, especially in all Microsoft office applications. Excel and outlook SAP Knowledge

 

Other Skills

Good networking skills with all stakeholders across a number of internal and external functions Demonstrable experience of ability to work under pressure Attention to detail and accuracy Strong client-facing and communication skills Problem- solving Proactivity

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 48219