Returning Candidate? Log back in! Customer Service Representative Job ID 5231 # Positions 1 Category Customer Relations/Training - All Country Mexico City Guadalajara State JAL Overview

The Customer Service Representative performs many of the functions required by the Customer Service and Sales Departments and will need to be crossed skilled and have the ability to multitask under pressure, including taking inbound calls, performing order entry, providing internal sales support as well as ordering materials from their Source of Supply.

Responsibilities Maintains strong communication with CustomersProcesses Customer orders, on the ERP system, received by phone, email, our via our online portalManages back orders and releases as stock becomes availableReviews and edits orders received for price and part numbers Advises Customers on lead times for products Advises Customers of alternative appropriate stock, where applicableProcesses special price to meet competition ordersCreates purchase orders for parts and productsAdvises Customers of delivery status and takes account enquiriesProvides Customers advice on product queriesManages warranty returnsProduces reports/metrics to support performance in Customer ServiceAssist the sales team with new product introduction and product obsolescenceProduct and Service orders invoices dailyRuns reorder and forecast report fortnightly and orders on RBI, pending demand, via Self Service, as well as entering orders into the RBM ERP systemManage large project orders, in liaison with Sales, the Dealer, the Contractor and the 3PL warehouse in terms of allocating and dispatching stockPrepares advanced shipping notices and coordinates the timing of unloading containers at the 3PL warehousesReceipts stock into the ERP system upon supply.Assist the sales team reduce slow moving and obsolete stock Qualifications

MINIMUM QUALIFICATIONS:

Bachelor's degreeThree to five years’ experience in a Customer Service environment Excellent at communicating over the phone, email and messaging app.Ability to answer the phone, listen actively, relay information, and type basic information simultaneouslyBasic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accountsExperience with using Microsoft OfficeExperience using ERP systems

 

DESIRED QUALIFICATIONS

Foreign language, preferably bi-lingual English / SpanishExtensive knowledge of People Soft Knowledge on Irrigation products and systems Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Join our Talent Community!

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