Description We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. This is a long-term contract position designed for individuals passionate about supporting customers and delivering exceptional service. The ideal candidate will thrive in a fast-paced environment and bring expertise in handling inquiries across healthcare and technical platforms. MUST HAVE PREVIOUS BILLING EXPERIENCE Responsibilities: • Provide timely and detail-oriented responses to customer inquiries via phone, email, or video communication. • Assist customers with navigating healthcare platforms, including HealthCare.gov and TRICARE, ensuring accurate information is shared. • Collaborate with offshore teams to address complex issues and deliver seamless resolutions. • Utilize R Code to analyze customer interactions and improve service delivery. • Maintain detailed records of customer interactions and follow established protocols. • Educate customers on available services and guide them through the processes effectively. • Troubleshoot technical issues with customers, ensuring swift resolutions. • Communicate updates and escalations to the appropriate teams for further action. • Identify opportunities for service improvement and share feedback with management. • Uphold company standards for attention to detail and customer satisfaction in every interaction. Requirements • Proven experience in customer service roles, preferably within healthcare or technical industries. • Familiarity with healthcare platforms such as HealthCare.gov and TRICARE. • Basic understanding of R Code for data analysis and reporting. • Strong communication skills, both verbal and written, with an ability to handle video-based interactions. • Experience collaborating with offshore teams and navigating multicultural work environments. • Problem-solving skills with a proactive approach to resolving customer issues. • Ability to work effectively in a fast-paced and dynamic environment. • Commitment to delivering high-quality service and maintaining customer satisfaction. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .