Description We are looking for a dedicated Customer Service Representative to join our team in Fortville, Indiana. This is a Contract-to-permanent position, offering an excellent opportunity for growth and long-term career development. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, processing orders, and resolving concerns effectively. Responsibilities: • Process and accurately enter customer orders for new or additional products and services. • Address customer inquiries and concerns, escalating complex issues to the appropriate specialist or department as needed. • Take proactive steps to resolve customer issues and ensure a positive experience. • Maintain detailed records of customer interactions, including inquiries, complaints, and feedback. • Manage customer accounts, ensuring information is up-to-date and accurate. • Collaborate with internal teams to provide timely and effective solutions to customer needs. • Perform additional tasks and responsibilities as assigned to support the team. Requirements Requirements: • Strong communication skills, including active listening and clear verbal expression. • Ability to provide excellent customer service and address grievances professionally. • Proficiency in computer systems and the ability to quickly learn new software applications. • High school diploma or equivalent required; college degree preferred. • Previous experience in customer service, with proven success in handling customer inquiries. • Capacity to work independently while contributing to team goals. • Ability to sit for extended periods and occasionally lift up to 15 pounds. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .