Description Robert Half is looking for a dedicated and personable Customer Service Representative to join our team in Frankfort, Kentucky. In this role, you will provide exceptional support to our ecommerce customers, focusing on military surplus, firearms, and tactical gear. This is a Contract to permanent position where you will work across departments to ensure customer satisfaction, order accuracy, and compliance with federal regulations. Apply today to be considered! Responsibilities: • Assist customers with navigating product regulations, shipments, and compliance requirements for restricted items. • Process and oversee ecommerce orders with precision, ensuring accuracy in all transactions. • Collaborate with warehouse and inventory teams to verify product availability, resolve discrepancies, and address stock issues. • Manage returns and exchanges, including inspecting returned items and communicating resolutions to customers. • Monitor and follow up on delayed or high-value orders, keeping customers informed throughout the process. • Update and maintain product listings, FAQs, and documentation to enhance customer knowledge and reduce inquiries. • Verify orders by reviewing required documentation and licenses when applicable. • Support cross-departmental needs, such as assisting with inventory projects or marketing initiatives. • Maintain accuracy in order management systems, inventory tracking, and customer support platforms. • Provide prompt and detail-focused responses to customer inquiries via phone, email, or other communication channels. Requirements • Proven experience in customer service, preferably in an ecommerce or retail environment. • Proficiency in Microsoft Excel, Microsoft Word, and order management systems. • Strong communication skills, both written and verbal, with the ability to handle inbound and outbound calls effectively. • Detail-oriented with excellent organizational and follow-up abilities. • Comfortable working around firearms and firearm parts, with an interest in military history or tactical gear being a plus. • Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy. • Familiarity with data entry and email correspondence tools. • Team-oriented mindset with a proactive, self-starting attitude. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .