Description Customer Billing Representative We are looking for a skilled Customer Billing Representative to join our team in Aurora, Colorado. This is a 100% in-office position in Aurora, CO. This contract position requires a proactive individual with strong customer service abilities and a background in billing or accounts payable. The role focuses on providing accurate, courteous assistance to customers while managing billing processes efficiently. Responsibilities: • Deliver exceptional customer service by addressing inquiries, resolving concerns, and educating customers on billing processes. • Investigate and resolve billing discrepancies, applying critical thinking to identify root causes and propose solutions. • Collaborate with vendors to troubleshoot technical issues and ensure system efficiency. • Process customer refunds, credit adjustments, and leak adjustment requests while maintaining accurate account records. • Generate and review late fees and shut-off notices, creating work orders for field representatives as needed. • Handle contractor billing processes, including meter check-outs, usage tracking, and accountability. • Coordinate with internal departments to provide accurate billing data and water revenue information. • Approve and manage customer payment arrangements, ensuring adherence to agreed terms. • Execute billing cycles for residential and commercial accounts, including large-scale operations. • Participate in continuous improvement initiatives to refine departmental policies and procedures. Requirements • Minimum of 3 years' experience in customer service with exposure to billing or accounts payable • Proficiency in handling inbound and outbound calls, order entry, and customer invoice management. • Strong data entry skills with attention to detail and accuracy. • Familiarity with Microsoft Excel and other relevant software tools. • Excellent problem-solving skills with the ability to analyze and interpret data effectively. • Outstanding communication skills, both verbal and written, with a detail-oriented and diplomatic approach. • Ability to manage multiple priorities, meet deadlines, and maintain a positive demeanor under pressure. • Demonstrated ability to foster productive relationships with colleagues, vendors, and customers. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .