Description Part-Time Customer Service Representative We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract basis in Aurora, Colorado. This part-time position (20 hours per week, Monday - Friday) is ideal for someone with a passion for assisting customers and delivering exceptional service. If you have experience in call center operations and thrive in a fast-paced environment, we encourage you to apply. Responsibilities: • Deliver prompt, attentive, and courteous service to customers through phone calls, in-person visits, and online chats. • Actively listen to customer inquiries and concerns, ensuring their needs are addressed effectively. • Research and retrieve customer account information using billing software to provide accurate assistance. • Develop and update standard operating procedures (SOPs) to enhance departmental efficiency. • Perform clerical tasks such as processing returned mail and updating mass account notations. • Respond to information requests and follow up to ensure seamless customer interactions. • Cross-train in additional responsibilities to provide backup support when needed. • Assist with miscellaneous tasks to support the Customer Service Department. • Maintain a high level of attentiveness and ensure customer satisfaction in every interaction. Requirements • Minimum of 2 years of experience in a customer service or call center role. • Proficiency in handling inbound and outbound calls with excellent communication skills. • Experience with order entry and managing customer accounts. • Strong ability to actively listen and resolve customer concerns effectively. • Familiarity with using billing software or similar tools to access and manage account information. • Ability to multitask and handle various clerical duties with attention to detail. • A customer-focused mindset with a commitment to providing exceptional service. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .