Company Description

Company Description ELGA Lab Water, a division of Veolia Water Tech, is currently seeking a Customer Service Representative. Veolia Water Tech. is an industry leader in providing water and wastewater solutions to industrial and municipal customers. With over 218,000 employees worldwide, the company designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia Water Tech. helps to develop access to resources, preserve available resources, and to replenish them. For over 80 years, ELGA Lab Water has been the acknowledged specialist in water purification for laboratories worldwide. The ELGA Labwater brand is renowned across the globe for excellent quality and reliability. We have built our success on a commitment to quality and customer care, together with a major emphasis on applied research and development.

Job Description

The Customer Service Representative plays a crucial role in maintaining the integrity of our sales process and ensuring customer satisfaction. This position demands a high level of professionalism and attention to detail in all aspects of customer interaction and order management.

Utilize CRM database with precision to process sales orders, generate order confirmations, and update orders for accurate billingRespond promptly and professionally to incoming calls and emails regarding purchase orders, billing/payment inquiries, pricing information, product availability, and other critical customer concernsNavigate distributor online portals with efficiency to retrieve and confirm purchase orders, ensuring timely processingManage Return Merchandise Authorization (RMA) requests with strict adherence to company policies and proceduresExecute payment processing tasks, including customer credit card transactions, with utmost care and confidentialityMaintain an unwavering commitment to customer-centric behavior and professionalism while establishing and nurturing positive relationships with customers, sales representatives, technicians, and office colleaguesProvide essential support to other departments for Customer Care-related matters, demonstrating cross-functional collaboration and organizational dedication

Qualifications

Required Qualifications:

Minimum of 3 years of experience in B2B or Retail customer support role, preferably in a manufacturing or distributor settingDemonstrated ability to work under pressure while maintaining high attention to detailProficiency in Google Suite and general computer operationsSuperior organizational and time management skillsExceptional verbal and written communication abilitiesProven capacity to multi-task and manage shifting priorities effectivelyStrong teamwork skills and professional demeanorDemonstrated honesty, assertiveness, and systematic approach to work

Preferred Qualifications:

Associate's degreeExperience in ISO certified standard operating proceduresAdvanced problem-resolution and critical-thinking skillsProven track record of resolving customer complaints and conflicts with patience and professionalism

The ideal candidate will possess a strong commitment to maintaining the highest standards of customer service while adhering to company policies and procedures. They must demonstrate the ability to work efficiently in a fast-paced environment, consistently delivering accurate results. A thorough understanding of customer relationship management principles and practices is essential for success in this role.

Additional Information

Elga Labwater a division of Veolia Water Tech. offers you a competitive compensation and benefits package, along with a dynamic work environment. We offer challenging projects and training to ensure your success.The position is located at ELGA LabWater North America headquarters in the Woodridge Illinois.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.