**About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **What You'll Be Doing** + Respond to customer inquiries via phone and email with professionalism and accuracy + Process orders, returns, and account updates efficiently and correctly + Collaborate with internal teams to resolve customer issues and ensure satisfaction + Maintain detailed records of customer interactions and transactions + Support continuous improvement by identifying service gaps and recommending solutions **What Are We Looking For** + Strong communication and interpersonal skills with a customer-first mindset + Ability to manage multiple tasks and prioritize effectively in a fast-paced environment + Proficiency in using computer systems and customer service software + Problem-solving skills with a focus on resolution and follow-through + Commitment to accuracy, confidentiality, and teamwork + Bilingual Preferred **Conditions of Employment** + Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check + Some positions require FMCSA regulated ongoing drug and alcohol testing **Work Environment** Role operates primarily in environments where the conditions include moving mechanical equipment, inclement weather, heat, cold, humidity, and elevated noise level. **What We Offer** + $20-$23 per hour with possible Overtime + 401(k) retirement savings plan with an automatic company contribution as well as matching contributions + Highly competitive benefits programs, including: + Medical, Dental, and Vision along with Prescription Drug Benefits + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance + Paid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled **Req ID** JR10008963