Our client, a leading provider in the healthcare industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Business Process Managed Services supporting the Health Process team. The ideal candidate will have strong communication skills, the ability to multitask effectively, and a customer-focused mindset which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Austin, TX (Onsite)

Pay Range: $20hrly 

Shift: Days 

What's the Job?

Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program inquiries. Respond to phone inquiries in a prompt, courteous, and concise manner. Document all encounters in clear and concise online logs. Assist with problem resolution as needed and transfer callers to other Call Center units. Meet individual performance standards and maintain strict attendance and performance metrics.

What's Needed?

Minimum of 6 months recent high-volume inbound contact center experience. Proficiency in Microsoft Office is a plus. Ability to multitask effectively in a fast-paced environment. Strong communication and interpersonal skills. Availability for any 8-hour shift from 7 am to 7 pm, with no schedule change requests accommodated during the first 90 days.

What's in it for me?

Opportunity to work in a dynamic and supportive environment. Gain valuable experience in the healthcare industry. Possibility for extension based on performance. Work with a diverse team of professionals. Contribute to meaningful work that impacts the community.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.