**PURPOSE OF POSITION** To exceed customer expectations at every opportunity with timely and complete support. Working in the Customer Services team acting as the bridge between all internal teams and the customer. Provide pre and post-sales support and advice on all products ranges marketed by Gems Sensors and Suppliers and general Customer Service Support. You will be the front line contact point for our customers and build collaborative relationships to drive business growth for Gems Setra and our partners. **ESSENTIAL FUNCTIONS** + Processing customer orders quickly and to a high standard of detail across several ranges of products including temperature controller, level, flow and pressure sensors and temperature monitoring devices. + Ensure compliance requirements are met for all orders. + Liaising with the Production and the wider operations team as necessary. + Clean and control orders, construct part numbers as required and pricing checks. + Issue and follow up on quotations. + Inform customers on the actual status of their delivery dates. + Administer all acknowledgements to the customer. + Pass on information from Production to the European Sales Team. + Work with a global team to expedite and improve deliveries. + Manage web orders of key customers. + Log and assist with handling of customer complaints and liaise with QA on progress. + Contribute to the continuous improvement of the Sales Operations team and the wider business. + Consistently present a professional image and deliver superior customer service. + Provide English and second language support to customers, distributors, sister subsidiaries, external sales internal sales and other departments at Gems Sensors. + Work with the sales and support teams in Europe and elsewhere to extend the support for Gems products worldwide. This will include answering the sales telephone line, entering and checking orders. + Provide back up support to all the internal teams as required. + Promote additional sales by providing excellent and timely support and advice to existing and potential new customers. + Occasional customer site visits for on-site support or to assist the sales team when visiting customers. These could be in the UK, Europe or elsewhere + May be assigned additional projects and responsibilities at the sole discretion of the Line Manager **EDUCATION & EXPERIENCE REQUIRED** **Skills/Knowledge** + Written and verbal fluency in the English language and if possible a second language (preferably French/German, but other European languages will be considered) + Demonstrable ability of effective handling customer’s enquiries by telephone and email + Experience of interaction with Customers in a sales office or support environment + Experience using Microsoft Windows operating system and Microsoft Office (or similar package) + Excellent verbal and written communication skills + Experience of SAP or another ERP system. + Experience of Salesforce or another CRM system + Experience of and a passion for continuous improvement **Transferable soft skills** + Excellent numeracy skills + Competence in effectively prioritising and problem-solving + Ability to work cross-functionally + Customer focused + Courteous always to both internal and external customers + Team player + The ability to work accurately and efficiently in a fast moving, changing environment yet always keeping sight of the customers’ needs. _Gem Sensors, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law._ **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. We Are an Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **About Gems Setra** Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Fortive Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Fortive, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.