Are you…Interested in working for an international and diverse company?Looking to use your troubleshooting skills?Interested in developing your career in the water industry?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We offer:

Flexible working hoursProfessional onboarding and training optionsPowerful team looking forward to working with youCareer coaching and development opportunitiesHealth benefits

As our newest Customer Service Representative, you will be responsible for a range of activities including verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales and service teams.  As the central point of contact for customers, you’ll handle inquiries, orders, and support requests related to our install base. You’ll ensure timely responses, accurate information, and a smooth customer experience. Act as a central point between various departments and role players. Which will help shape the future of our industry as we redefine success together!

In this role, a typical day will look like:

In this role, you will:

Respond to customer queries via phone/email within 4 business hours.Resolve standard issues within 2 business days or escalate as needed.Process order queries, returns, and service requests.Coordinate with technical and logistics teams.Maintain CRM records and follow up regularly.Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction Respond timely and efficiently to customer enquiries via different communication channels Support the customer service team on administrative tasks Support the sales team in the quotations creation and sending to the customers Effectively engage with external partners, and internal departments including finance, technical support, service, sales, marketing, and other departmentsActively engage in the continuous improvements within the Customer service team 

The essential requirements of the job include:

Minimum of 1 year experience in a fast-paced Order Management role, preferably in the Water industry or related industryExperience with ERP systems such as SAP and CRM systems as well as MS OfficeStrong written and verbal communication skills High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information Demonstrating good judgment and initiative Self-motivated, confident, reliable and able to plan and follow up on outstanding issuesAbility to multitask, prioritize, and manage time effectively.Detail-oriented with a commitment to accuracy and quality.
 

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.