Position: Customer Service Representative

Job Description:

The Customer Service Representative communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity and professionalism. 

Core Duties & Responsibilities:

Answer heavy incoming customer emails and phone calls  Notify customers daily of available shipments and schedule for delivery Data entry of customer orders into our system Track and trace container shipments on rail websites Check incoming orders for correct rates and resolve rate discrepancies Maintain updated information for each customer on SOP form Communicate with operations team regarding daily schedule Notify customers of any rail delays or late shipments  Ability to constantly monitor incoming emails and respond in a timely manner Compose emails in a clear and effective manner Cross-training on all customer accounts  Regular and dependable attendance Other duties as assigned

Requirements:

Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with employees and managers Desire for a long-term career with an industry leading company Ability to present and maintain a positive corporate image in a fast paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products including; Word, Excel, Outlook, etc. Ability to perform general administrative duties; perform data entry, photocopies, etc. Ability to handle heavy work load and work well under pressure Understanding of industry terminology   High school diploma or GED equivalent

Skills:

Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced environment Strong verbal and written communication skills Experience with Profit Tool helpful Transportation industry knowledge and experience is a plus Computer skills, including MS Office/Excel

Forward Air is an Equal Opportunity employer.