Description We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This is a Contract-to-Permanent position ideal for individuals with strong communication skills and a passion for providing exceptional service. The role will involve assisting customers, managing inquiries, and ensuring seamless processes within a fast-paced environment. Responsibilities: • Respond promptly to incoming customer inquiries via phone, email, or other channels. • Provide accurate information regarding products, services, and order statuses. • Process customer orders efficiently, ensuring accuracy in entry and timely completion. • Handle inbound and outbound calls to address customer needs and resolve issues. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to improve service delivery and resolve complex problems. • Follow established protocols for escalations and ensure customer satisfaction. • Monitor and prioritize tasks to meet performance goals and deadlines. • Stay updated on company policies, procedures, and product offerings to provide informed support. Requirements • Proven experience in customer service, preferably in a call center environment. • Strong proficiency in handling inbound and outbound calls. • Excellent communication skills, both verbal and written. • Ability to manage order entry with accuracy and attention to detail. • Familiarity with customer relationship management (CRM) systems is a plus. • Demonstrated problem-solving skills and ability to work under pressure. • High level of organization and ability to multitask effectively. • Willingness to learn and adapt to new processes and technologies. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .