The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities: 

Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.

Complete record updating in line with qualified standard within service time frames

Provide support to agents, brokers and peers to resolve problems.

Provide professional advice to help clients to resolve the administrative or operation issue.

Liaise, coordinate and manage clients’ special request with various departments.

Maintain good customer relationship and provide tailor made service to VIP clients.

Support the handling of customer complaints

Support to deliver customer service program or special project.

Required Qualifications:

Degree/diploma holder

Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry

Responsible and attentive to details

Good customer focus and follow-up skills

Mature, independent, outgoing and able to work under pressure 

Excellent communication and presentation skills

Strong PC and word processing skills (both English and Chinese)

Excellent command of spoken and written English and Chinese, Putonghua is preferable

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement