**Job Summary** We are seeking a skilled SPE-CHD & Troubleshooting professional with 2 to 4 years of experience to join our team. The ideal candidate will possess strong English communication skills and expertise in the ISV and Hi-Tech domains. This hybrid role requires a proactive individual who can effectively manage day-to-day troubleshooting tasks during day shifts contributing to our companys success and societal impact. **Responsibilities** 3 to 5 years working in a servicecustomer servicesales organization Professional customer service skills solutions mindset helping nature passion for the customer and customer experience Demonstrated capability to create worldclass customer experiences with each and every interaction Fluent in English Written Oral Must have exceptional grammar and typing accuracy skills experience with business communication Client focused and solutions oriented Good problem solving and analytical skills Ability to comprehend and analyze client situations and apply the right solution Ability to collaborate and work effectively on a team Selflearner interested in both the how and the why Ability to educate customers on policy and product questions Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail Ability to follow processes without being blinkered by them Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.