Description Overview: Robert Half is partnering with a well-established plumbing and drainage company to hire a personable and detail-oriented Customer Service Representative (CSR). This is a fully onsite, full-time role with a consistent Saturday through Wednesday schedule. The ideal candidate will be the first point of contact for customers, handling service inquiries, scheduling requests, and providing real-time updates on service calls. This position plays a vital role in delivering excellent customer experiences while supporting a busy field operations team. Key Responsibilities: + Answer incoming calls, emails, and inquiries from customers regarding plumbing and drainage services + Schedule service appointments and provide customers with accurate information about technician availability + Enter and update customer information and service details into the system + Communicate effectively with dispatchers and field technicians to ensure timely service delivery + Resolve customer concerns and escalate issues when necessary + Maintain professional, courteous, and solution-focused communication with all clients + Assist with follow-ups, appointment confirmations, and post-service feedback collection + Support general administrative tasks related to customer service and operations Requirements Required Qualifications: + 2+ years of experience in a customer service or call center role (preferably in the trades, home services, or similar industries) + Strong communication skills with a customer-first mindset + Ability to handle a fast-paced environment and multitask effectively + Experience with CRM, dispatch, or scheduling software (e.g., ServiceTitan, Housecall Pro, or similar) + Comfortable working onsite and available for the required Saturday through Wednesday schedule + High school diploma or equivalent required TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .