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Location: Bloomington, MN (Onsite)
Schedule: 4-day work week, 10-hour shifts (Mon-Thurs or Tues-Fri)
Training Schedule: Monday-Friday, 8:00am-4:30pm (for the first few weeks)
Overview:
Beacon Hill's client, a leading manufacturer in Bloomington, MN is hiring Customer Service Representatives to support their international client base. This role is temp-to-hire with growth potential and a strong benefits package upon conversion. Ideal candidates are detail-oriented, communicative, and comfortable in fast-paced environments handling high call volumes and order entry.
Key Responsibilities:
Handle 100-120 calls/day and process 15+ orders/day
Track and coordinate international shipments, including customs paperwork
Input customer orders, service requests, and returns in ERP system (Syteline)
Provide accurate pricing, availability, and warranty information
Communicate shipping updates and delays to customers
Assist with invoice inquiries and escalate when needed
Support front desk operations and enforce visitor procedures
Requirements:
High school diploma or equivalent
3+ years of customer service experience
Strong typing skills
Proficiency with Microsoft Word and Excel
Strong communication skills and attention to detail
Ability to manage multiple tasks in a high-volume environment
Preferred Qualifications:
ERP experience (especially Syteline)
International shipping knowledge
Bilingual in Spanish, Mandarin, Korean, or Italian
Work Environment:
This is a fully onsite position in Bloomington, MN. Occasional exposure to manufacturing areas may require PPE. Candidates must be comfortable sitting, standing, lifting up to 10 lbs regularly, and occasionally more.