Description We are looking for a dedicated Customer Service Representative to join our team in Lewes, Delaware. In this Contract-to-Permanent position, you will play a vital role in ensuring seamless patient access and delivering exceptional customer service. Your responsibilities will include managing patient information, verifying compliance, and facilitating accurate medical record assignments. Responsibilities: • Assign accurate medical record numbers (MRNs) and ensure compliance with medical necessity and related regulations. • Provide clear instructions to patients and collect essential insurance details to support smooth administrative processes. • Handle physician orders efficiently and utilize overlay tools to maintain data accuracy. • Conduct pre-registration of patient accounts, including outbound and inbound calls to gather demographic, insurance, and financial information. • Inform patients about their financial liabilities, including payment plans, and process point-of-service collections. • Manage past-due balances and offer payment options to ensure financial clarity for patients. • Deliver excellent customer service, maintaining high performance standards as measured by Press Ganey. • Collaborate with internal teams to ensure operational efficiency and resolve patient inquiries promptly. • Utilize systems such as Allscripts and Epic EMR to manage patient data effectively. Requirements • Minimum of 1 year of experience in a customer service or patient access role. • Proficiency in using Allscripts and Epic EMR software. • Strong ability to handle inbound calls and provide exceptional service. • Knowledge of authorizations, benefit functions, and billing processes. • Demonstrated skills in collecting payments and explaining financial obligations to patients. • High attention to detail and accuracy in managing sensitive patient information. • Excellent communication and problem-solving abilities. • Familiarity with healthcare compliance regulations and procedures. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .