Description At Robert Half, we're seeking an energetic and professional Customer Service Representative to support our valued clients and customers. The ideal candidate thrives on delivering excellent service, solving problems with a smile, and navigating a dynamic work environment. If you're passionate about making meaningful connections and resolving customer inquiries effectively, we want to hear from you. Key Responsibilities + Handle inbound and outbound customer inquiries via phone, email, or chat in a courteous and efficient manner. + Resolve customer concerns, complaints, or issues while maintaining a positive client experience. + Accurately document customer interactions in the company’s CRM system or database. + Provide product or service information and direct customers to the appropriate team when needed. + Maintain knowledge of company services, policies, and procedures to relay accurate information to customers. + Help troubleshoot basic problems and escalate complex service issues as necessary. + Process orders, returns, or adjustments in line with company guidelines. + Support administrative tasks as needed during high-volume periods. Requirements + Previous experience in a customer service role (1+ years preferred). + Excellent verbal and written communication skills. + Strong problem-solving abilities with a focus on resolution and customer satisfaction. + Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a familiarity with CRM systems is a plus. + Ability to handle multiple tasks in a fast-paced environment. + Positive attitude and ability to remain composed under pressure. + High school diploma or equivalent required; additional certifications or training in customer service are a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .