Description We are looking for a motivated Customer Service Representative to join our team in Tonawanda, New York. This Contract to permanent position offers an opportunity to work in a dynamic environment where you will play a key role in supporting customer needs and maintaining strong relationships with dealers. If you thrive in a team-oriented setting and enjoy managing a variety of tasks, this role is perfect for you. Responsibilities: • Handle a high volume of inbound calls daily, ensuring prompt and detail-oriented communication. • Process customer orders efficiently, including entry, placement, and updates on order status. • Collaborate with dealers to address inquiries and coordinate solutions, ensuring customer satisfaction. • Maintain accurate records and documentation for all customer interactions and transactions. • Utilize company-specific software to manage orders and track inventory, with training provided. • Work closely with team members to ensure seamless operations while also working independently when needed. • Assist in organizing files and maintaining a well-structured system for easy access. • Prepare reports and summaries as required to support business objectives. • Adapt to varying workloads and schedules, including occasional adjusted hours during the week. • Maintain high standards in both communication and attire, especially when clients are present. Requirements • Proven experience in customer service or a related field, with strong communication skills. • Ability to handle a high volume of inbound calls and manage multiple tasks simultaneously. • Proficiency in Microsoft Word and Excel; familiarity with Business Vision software is a plus. • Strong organizational skills and attention to detail for maintaining accurate records. • Team-oriented mindset with the ability to work independently when necessary. • Outgoing and personable demeanor, with a focus on building relationships. • Willingness to adapt to schedule changes and work occasional extended hours. • Business casual attire required, with appropriate dress expected when meeting clients. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .