**Job Summary** Join our team as a Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experiences. With a focus on procure-to-pay procurement you will work from home during day shifts ensuring seamless service delivery. This role requires 1 to 2 years of experience offering a dynamic environment to grow and contribute to our companys success. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues efficiently ensuring customer satisfaction. + Utilize MS Excel to analyze data generate reports and support decision-making processes. + Collaborate with cross-functional teams to enhance user experience and streamline procurement processes. + Maintain accurate records of customer interactions and transactions ensuring data integrity. + Assist in the development and implementation of customer service policies and procedures. + Monitor and evaluate customer feedback to identify areas for improvement and implement solutions. + Support the procure-to-pay procurement process by coordinating with vendors and internal stakeholders. + Ensure timely and accurate processing of purchase orders and invoices. + Contribute to the continuous improvement of customer service operations by identifying and implementing best practices. + Communicate effectively with customers and team members to ensure clarity and understanding. + Stay updated on industry trends and best practices to enhance service delivery. + Work independently and manage time effectively while working from home. + Demonstrate a proactive approach to problem-solving and process improvement. **Qualifications** + Possess strong customer service skills with a focus on delivering exceptional experiences. + Have proficiency in MS Excel for data analysis and reporting. + Experience in user experience and procure-to-pay procurement is a plus. + Exhibit excellent communication and interpersonal skills. + Show ability to work independently in a remote work environment. + Demonstrate strong organizational and multitasking abilities. + Display a keen attention to detail and accuracy. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification preferred. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.