Description We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This is a Contract-to-permanent position offering the opportunity to grow within a dynamic and fast-paced environment. The ideal candidate will possess excellent communication and organizational skills, along with a passion for delivering exceptional customer support. Responsibilities: • Manage inbound and outbound calls, addressing customer inquiries and resolving concerns in a timely manner. • Perform accurate data entry tasks and compile detailed reports to support operational needs. • Collaborate with loan teams and vendors to ensure seamless communication and problem resolution. • Provide administrative support, including maintaining records and updating documentation. • Handle customer questions and concerns with professionalism, ensuring a positive experience. • Multitask effectively to manage multiple priorities in a fast-paced environment. • Prepare and deliver reports required by various departments. • Utilize Microsoft Office tools, including Word and Excel, to complete assignments efficiently. • Maintain strong attention to detail while working on complex tasks. • Adapt to shifting priorities and contribute to team success in a collaborative setting. Requirements • Minimum of 1 year of experience in customer service, preferably in a call center environment. • Proficiency in Microsoft Office, particularly Word and Excel. • Strong multitasking skills and ability to thrive in a fast-paced setting. • Excellent interpersonal and communication skills. • Basic math skills to support data entry and report preparation. • Previous experience in insurance or related industries is preferred. • High level of computer literacy and familiarity with email correspondence. • Desire to learn and grow professionally within the organization. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .