Job Description:

BUSINESS DESCRIPTION

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $15.9 billion in 2024. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 43,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. To learn more about the company and the ITW Business Model, visit www.itw.com.

Position Summary

Receive and process orders for customers and ensure the fastest possible delivery to these customers, as well as timely invoicing. 

Follow-up from order to delivery.   

Contribute to an outstanding purchasing experience for our customers 

Responsibilities

Active follow-up of customers by telephone and email, concerning delivery times, promotional campaigns, payment arrears, absence of orders, ... 

Receipt of orders from customers and distributors and input in the system, monitor from order to delivery, and contribute to a timely delivery of orders. 

Assist with Month-end closing to accounts department. 

Invoicing in a timely manner 

Weekly reports to management 

Handle with customer complaints  

Communicate internally with Production, Planning and Sales regarding potential issues, solutions or opportunities. 

First point of contact for customers and colleagues concerning questions, opportunities and issues; 

Create and follow up customer complaints.  

Other possible tasks associated with the sales administration. 

Job Requirements

Bachelor's degree in logistics with commercial feeling or you have experience in a similar function.  

You express yourself fluently in English (native level) and Spanish. French is a plus. 

You can communicate at different levels, both outside and within the organization. 

You can easily handle Microsoft Office (Outlook, PowerPoint, Word, Excel) and you preferably have experience with an ERP package. 

You are a dynamic graduate or you have a first work experience in a similar role. 

You are willing to make occasional trips. 

Collaborative style, team player. You are highly communicative and customer-oriented. 

You have a flexible and solution-oriented mindset. 

You are hands-on and apply a proactive approach. 

You are eager to learn, you can absorb a lot of information and you know how to set priorities. 

You can deal with deadlines and work efficiently and accurately. 

You are driven and have a positive attitude. 

You work autonomously with the necessary team spirit.