Description We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to contribute to meaningful projects and support the organization’s research initiatives. Responsibilities: • Review and evaluate incoming cases in Salesforce to ensure they meet provided guidelines and parameters. • Organize and save documents into shared files while attaching them to corresponding cases in Salesforce. • Monitor and document case outcomes by updating shared spreadsheets in Confluence with Salesforce data. • Assist with special projects as assigned by the Research team manager. • Provide excellent customer service by addressing inquiries and resolving issues efficiently. • Collaborate with team members to streamline processes and enhance productivity. • Maintain accurate records and ensure data integrity across platforms. Requirements • Proven experience in customer service, preferably in a call center environment. • Proficiency in Salesforce or similar CRM platforms. • Ability to handle both inbound and outbound calls effectively. • Strong organizational skills, including document management and order entry. • Excellent communication and interpersonal abilities. • Familiarity with shared file systems and collaborative tools like Confluence. • Detail-oriented with a focus on accuracy and efficiency. • Adaptability to work on various projects and meet deadlines. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .