Description We are looking for a proactive and personable Customer Service Representative (CSR) to join our team in West Chicago, IL. This position is a contract-to-permanent opportunity with the potential for long-term growth. The ideal candidate will be skilled at handling customer inquiries, resolving issues, and providing exceptional service through phone, email, and other channels. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and online platforms Process orders, returns, and exchanges accurately and efficiently Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions Maintain customer records by updating account information in the system Collaborate with internal departments to ensure customer satisfaction Follow up on open issues to ensure resolution and customer satisfaction Document all customer interactions and escalate complex issues when necessary Support other administrative and operational tasks as needed Requirements Requirements: High school diploma or equivalent (Associate’s degree preferred) 2+ years of customer service experience, preferably in a call center or office environment Strong verbal and written communication skills High attention to detail and ability to multitask Comfortable using Microsoft Office (Word, Excel, Outlook) and CRM systems Ability to remain calm and detail oriented in stressful situations Reliable and punctual with a strong work ethic Preferred Qualifications: Experience with order entry or ERP systems (e.g., SAP, Oracle, NetSuite) Bilingual (English/Spanish) a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .