Description We are looking for a motivated and adaptable Customer Service Representative to join our team in Fort Wayne, Indiana. This is a contract opportunity, offering a chance to grow within the organization. The ideal candidate will have a positive attitude, strong communication skills, and a willingness to learn in a fast-paced environment. Responsibilities: • Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance. • Manage and resolve customer concerns by troubleshooting basic issues related to products or services. • Process and enter customer orders into the system with attention to detail. • Handle inbound and outbound calls to address customer needs and follow up on requests. • Collaborate with team members to ensure seamless customer support during peak seasons. • Utilize Microsoft Excel and Word to maintain records and generate reports. • Demonstrate a proactive approach in identifying and resolving potential customer issues. • Assist with basic troubleshooting of mechanical tools and systems when necessary. • Maintain a meticulous and friendly demeanor while working in a high-volume call environment. Requirements • Prior experience in a call center or customer service role is preferred. • Proficiency in Microsoft Word and Excel for data management and reporting. • Excellent verbal and written communication skills. • Ability to troubleshoot basic mechanical and technical issues. • Strong organizational skills and attention to detail. • Positive attitude with a willingness to learn and adapt quickly. • Capability to manage high call volumes during busy periods. • Availability for consistent hours, including occasional training sessions. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .