Description We are looking for a dedicated Customer Service Representative to join our team in Washington, Pennsylvania. This is a long-term contract opportunity where you will play a key role in delivering exceptional service to clients through efficient communication and problem-solving. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply. Responsibilities: • Manage inbound and outbound calls professionally, addressing customer inquiries and concerns promptly. • Process order entries with accuracy and attention to detail. • Provide clear and effective communication to resolve customer issues and ensure satisfaction. • Maintain customer records by updating information in the system as needed. • Collaborate with team members to ensure seamless service delivery. • Follow established protocols and guidelines to meet service standards. • Identify opportunities to improve processes and contribute to team efficiency. • Handle escalated calls with poise and professionalism, ensuring resolution. • Offer product or service information to customers as required. • Adhere to company policies and procedures while maintaining a positive attitude. Requirements • Proven experience in customer service, preferably in a call center environment. • Strong ability to handle inbound and outbound calls effectively. • Proficiency in order entry and data management systems. • Excellent verbal and written communication skills. • Ability to multitask and prioritize tasks in a dynamic setting. • Detail-oriented with a focus on delivering high-quality service. • Capable of working both independently and as part of a team. • Familiarity with customer relationship management (CRM) tools is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .