**Job Summary** Join our dynamic team as a Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experience and streamline procurement processes. With a work-from-home model and day shifts you will be instrumental in driving customer satisfaction and operational efficiency without the need for travel. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure high levels of customer satisfaction. + Utilize MS Excel to analyze data and generate reports that support decision-making processes and improve service delivery. + Collaborate with cross-functional teams to enhance user experience and optimize procurement processes. + Assist in the development and implementation of customer service strategies that align with company objectives and enhance customer loyalty. + Monitor and evaluate customer feedback to identify areas for improvement and implement necessary changes. + Maintain accurate records of customer interactions and transactions to ensure data integrity and compliance. + Support the procurement team by managing purchase orders and ensuring timely delivery of goods and services. + Contribute to process improvement initiatives by identifying inefficiencies and recommending solutions. + Communicate effectively with customers and internal stakeholders to ensure seamless service delivery. + Stay updated on industry trends and best practices to continuously improve customer service operations. + Participate in training and development programs to enhance skills and knowledge in customer service and procurement. + Ensure compliance with company policies and procedures in all customer service activities. + Work independently in a remote environment while maintaining productivity and meeting performance targets. **Qualifications** + Demonstrate proficiency in customer service and MS Excel to effectively manage customer interactions and data analysis. + Possess strong communication and problem-solving skills to address customer needs and resolve issues efficiently. + Exhibit a keen understanding of user experience principles to enhance customer satisfaction. + Have a basic understanding of procure-to-pay processes to support procurement activities. + Show adaptability and a proactive approach to learning and implementing new strategies. + Display attention to detail and organizational skills to maintain accurate records and manage tasks effectively. + Demonstrate the ability to work independently and collaboratively in a remote work setting. **Certifications Required** Customer Service Excellence Certification Microsoft Excel Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.