Description We are looking for a dedicated Customer Service Representative to join our team in Collierville, Tennessee. This is a long-term contract position ideal for someone passionate about delivering exceptional service and ensuring customer satisfaction. The role involves handling various customer interactions and administrative tasks in a fast-paced environment. Responsibilities: • Respond to inbound calls promptly and with attention to detail, addressing customer inquiries and resolving concerns. • Provide excellent service in a call center environment, ensuring customer needs are met efficiently. • Manage and update customer information through accurate data entry. • Handle email correspondence with customers, maintaining a clear and precise tone. • Process orders and ensure timely order entry into the system. • Make outbound calls as needed to follow up on customer requests or provide additional information. • Schedule appointments accurately while coordinating with customers and team members. • Utilize Microsoft Excel and Word to manage customer data and create necessary documentation. • Collaborate with the team to maintain a high standard of service and operational efficiency. Requirements • Proven experience in customer service or call center roles. • Strong proficiency in handling inbound and outbound calls. • Skilled in data entry and maintaining accurate records. • Experience with email correspondence and clear, concise communication. • Familiarity with Microsoft Excel and Word for documentation and reporting. • Ability to schedule appointments and manage time effectively. • Excellent verbal and written communication skills. • Detail-oriented with the ability to multitask in a fast-paced environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .