Description We are looking for a dedicated and customer-focused Bilingual French Canadian Customer Service Representative to join our team in Torrance, California. In this role, you will be the voice of our company, assisting customers with inquiries, troubleshooting technical issues, and providing tailored recommendations to meet their needs. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to grow while delivering exceptional customer experiences. Responsibilities: • Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience. • Build and maintain strong, empathetic relationships with customers to address their questions and concerns effectively. • Recommend and promote products or services that align with customers' needs, contributing to brand growth. • Document customer details and inquiries accurately in company databases for future reference. • Utilize technical knowledge to troubleshoot and resolve issues related to products and appliances. • Manage customer complaints with patience and professionalism, ensuring satisfaction and de-escalating challenging situations. • Participate in product and skill training sessions, successfully completing assessments to stay updated on offerings. • Share valuable feedback and observed trends with management to improve customer service processes. • Maintain regular attendance and flexibility to work variable schedules, including occasional weekends or overtime. Requirements • Proven experience in a customer service or call center environment, showcasing strong communication skills. • Ability to troubleshoot technical issues, particularly with products and appliances. • Familiarity with coffee and espresso products is highly desirable. • Tech-savvy with the ability to quickly learn and adapt to new systems and tools. • Experience or interest in a coffee shop environment is a plus. • Bilingual proficiency in Canadian French is an advantage. • Strong organizational skills and attention to detail in documenting customer interactions. • Availability to work flexible schedules, including one weekend day per month if needed. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .