Job Title: Customer Service Specialist Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break) Training: Hands-on training provided by management. Training duration is approximately one month, during which the specialist will learn to operate medical equipment and navigate the internal computer systems. Job Summary: The Customer Service Specialist is responsible for managing the front-end service process to ensure a positive experience for patients. This role involves handling inbound and outbound communications, processing orders, and providing support related to respiratory equipment. Key Responsibilities: + Answer inbound calls and make outbound calls and emails in a timely and professional manner. + Obtain, analyze, and verify the accuracy of information received from referrals. + Create and process orders, schedule patients for equipment delivery, and ensure all documentation is accurate. + Route calls to appropriate departments and follow up on customer inquiries as needed. + Collaborate with Respiratory Department staff and Program Managers to provide service and troubleshooting for respiratory equipment. + Educate patients and caregivers on the proper use and care of respiratory equipment. Skills & Qualifications: Required: + High School Diploma or equivalent. + Minimum of 1 year of experience in healthcare administration, insurance, billing, call center, or customer service. + Strong customer service and communication skills (verbal and written). + Analytical and problem-solving abilities with attention to detail. + Ability to prioritize and manage multiple tasks effectively. + Proficient in Microsoft Office and general computer systems. + Ability to learn new technologies and understand system workflows. + Comfortable working independently and collaboratively in a team environment. + Adaptable to a fast-paced and changing work environment. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lansing,MI. Application Deadline This position is anticipated to close on Jul 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.