Description We are seeking a dedicated and personable Customer Service Representative to join our team in a permanent, hybrid position. This role plays a vital behind-the-scenes part in supporting our fast-paced operations through email and phone communication. While it does not involve face-to-face interaction with clients, it is essential to delivering exceptional service and maintaining smooth internal processes. You’ll work both remotely and from our La Verne, CA office as part of a collaborative team. Occasional travel may be required for company events or special projects, but the majority of your time will be spent supporting clients and team members virtually and on-site. Key Responsibilities: + Respond promptly and professionally to client inquiries via email and phone + Support day-to-day logistics and communication with internal and external teams + Assist with coordinating schedules, tracking requests, and maintaining documentation + Lift and transport materials or packages (up to 50 lbs) on occasion + Maintain consistency and attention to detail in all communications and procedures + Adapt to shifting priorities and deadlines in a dynamic office environment Required Skills & Qualifications: + Proficiency in Microsoft Office Suite + Typing speed of 40+ words per minute + Strong verbal and written communication skills + Ability to work independently and collaboratively + Proven experience in customer service, hospitality, or administrative support + Capable of occasional physical tasks and extended computer-based work Preferred Attributes: + Intelligent, resourceful, and dependable + Excellent problem-solving and time management skills + Positive attitude with a strong work ethic + Bachelor’s Degree not required—capability and character matter more Workplace Details: + Location: La Verne, CA + Schedule: Hybrid (in-office and remote flexibility) + Hours: Full-time, may require flexibility during peak periods Requirements • Proficiency in Microsoft Office Suite, including Word and Excel. • Typing speed of at least 40 words per minute. • Strong verbal and written communication skills to interact professionally with clients and colleagues. • Ability to work both independently and collaboratively under pressure. • Previous experience in hospitality, customer service, or administrative roles. • Physical capability to lift 50 pounds and endure long working hours. • Excellent problem-solving skills and time management abilities. • Positive attitude, resourcefulness, and a dependable work ethic. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .