Description We’re looking for a Customer Service Representative to support day-to-day client interactions on a contract-to-permanent basis. This position offers an exciting opportunity to join a collaborative team, with potential for long-term growth and stability. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a detail oriented and timely manner Resolve issues related to orders, billing, returns, or account status Accurately enter and update customer information into CRM and tracking systems Process orders, service requests, and follow up on pending items Escalate complex issues to the appropriate department when needed Maintain up-to-date knowledge of products, services, and internal policies Track customer interactions and resolutions to ensure a positive experience Meet or exceed performance metrics, including response time, accuracy, and customer satisfaction Participate in team meetings and ongoing training sessions Support cross-functional teams by relaying customer feedback and identifying service improvements Requirements 1+ years of customer service experience, preferably in a call center or office environment Excellent communication, organizational, and multitasking skills Tech-savvy with the ability to quickly learn new software A positive, solution-oriented attitude and strong attention to detail High school diploma or equivalent (Associate's or Bachelor's degree is a plus) TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .