The PRS CLUE Coordinator is responsible for reviewing CLUE reports and providing loss information for underwriting to evaluate the risk of new and existing business. By researching, evaluating, and determining losses applicable to the policy, the CLUE Team minimizes Chubb’s exposure to potential claims. The work functions performed by the CLUE Team require the use of: 

Masterpiece (MPRT) processing system and its related IMS systems Other Personal Risk Systems – PLS, ABIZ, @Work, and OARS Consumer Report Inquiry Manual CLUE Reports ordered via LexisNexis AppWorks for Legal Notices

 Current Functions include but are not limited to:

Policy transaction processing and updating underwriting notes Providing manual CLUE Home, CLUE Auto, and MVR Reports Meet all established productivity, service, and accuracy goals; electronically and accurately maintain all productivity and time availability entries Recognize trends and make recommendations; assist with creating/amending workflow and service metrics Develop positive relationships with Operations staff, agents, underwriting and Personal Risk business partners Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager

 

Demonstrated superior customer service skillsDemonstrated time management skills: ability to manage multiple priorities with focus on resultsDemonstrated interpersonal skills; ability to collaborate with team members and PRS business partners to achieve positive resultsQuality conscious with a strong attention to detailDemonstrated problem solving skills – analytical and solution developmentAbility to work rotational shift to 7:00 p.m.

Prefer individual knowledgeable/experienced with systems:

Personal Lines Insurance ExperienceMasterpiece systems and processes; included but not limited to IMSKnowledge and proficiency with MPRT, Portrait Notes, and @Work is a plusGeneral: AppWorks, Proficient/Intermediate Excel level, OutlookKnowledge of Chubb Personal Risk Vehicle and Homeowners Products