Description Job Description: Customer Service Representative Location: York, PA Position Overview: We are seeking a dedicated and adaptable Customer Service Representative to join a thriving local business in York, PA. The ideal candidate will be highly organized, capable of managing multiple phone lines, and able to adapt quickly to changing situations while providing exceptional support. This role requires someone who can work both independently and collaboratively to ensure outstanding customer satisfaction. Key Responsibilities: + Multi-Channel Communication: Efficiently manage multiple phone lines, emails, and other communication channels to assist customers with inquiries, resolve issues, and provide product or service information. + Customer Support: Actively listen to customer concerns, identify solutions, and provide assistance in a professional and empathetic manner. + Problem Solving: Adapt to various situations and customer needs by thinking critically and making decisions independently. + Documentation: Accurately record all interactions and transactions in the CRM system while maintaining confidentiality and attention to detail. + Process Improvement: Proactively identify common customer issues and recommend improvements to workflows or resources to streamline customer service processes. + Collaboration: Work with other departments when necessary to address complex customer requirements or escalate concerns. Requirements Qualifications: + Proven experience in a customer service, call center, or similar role. + Proficiency in handling multi-line phone systems. + Strong problem-solving skills and the ability to work independently under minimal supervision. + Excellent verbal and written communication skills. + Proficiency in CRM software and Microsoft Office products (e.g., Word, Excel). + Outstanding adaptability and ability to remain calm under pressure. Why Join Us? + Competitive compensation and benefits package. + Opportunities for professional growth and upskilling programs. + A supportive, team-oriented work environment in York, PA. If you are passionate about delivering high-quality customer service, working independently, and thriving in a dynamic environment, we encourage you to apply today! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .