Description We are looking for a dedicated and articulate Customer Service Representative to join our team in North Chesterfield, Virginia. This is a Contract-to-permanent position, offering a fantastic opportunity for someone passionate about delivering exceptional customer experiences. You will be working in a fast-paced call center environment, building strong relationships with clients while ensuring their needs are met with professionalism and efficiency. Responsibilities: • Deliver prompt and accurate customer service to address inquiries and resolve issues effectively. • Maintain a high level of professionalism and confidentiality when handling client information and records. • Process complex transactions and perform thorough research to resolve intricate customer concerns. • Utilize advanced Microsoft Office tools and other systems to manage and track customer interactions efficiently. • Communicate clearly and professionally through verbal and written channels, ensuring a positive customer experience. • Navigate multiple computer applications and databases to retrieve and provide accurate information. • Coordinate with internal and external stakeholders to resolve customer issues and maintain strong relationships. • Handle inbound and outbound calls with a focus on providing solutions and maintaining customer satisfaction. • Schedule appointments and manage order entries with attention to detail. • Respond to customer inquiries via email and other correspondence channels promptly and professionally. Requirements • Proven experience in customer service, particularly in a call center setting. • Strong ability to process complex transactions and conduct extensive research to resolve customer inquiries. • Exceptional verbal, written, and interpersonal communication skills. • Proficiency in Microsoft Office applications, including Excel and Word. • Competence in navigating multiple computer systems and using search tools to locate information. • Demonstrated problem-solving skills with a focus on resolving issues with integrity and professionalism. • Familiarity with tools like Zendesk and other customer service platforms is a plus. • Ability to handle high-pressure situations while maintaining a positive and customer-focused attitude. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .