Description We are looking for a dedicated Customer Service Representative to join our team in Richmond, Virginia. This is a Contract-to-permanent opportunity, offering the chance to grow within a non-profit organization while delivering exceptional service to our clients. The ideal candidate will possess strong communication skills and a commitment to providing accurate and timely support across various channels. Responsibilities: • Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism. • Identify customer issues, de-escalate, provide resolution of issues. • Manage outbound calls to follow up with clients or provide additional information as needed. • Perform accurate data entry to maintain records and process orders efficiently. • Coordinate email correspondence to ensure timely responses and resolutions. • Schedule appointments and manage calendars to support client needs. • Utilize Microsoft Excel and Word to create and update documentation. • Collaborate with team members to enhance customer satisfaction and streamline workflows. • Monitor customer interactions to ensure adherence to organizational standards. Requirements • At least 1 year of experience in customer service or a call center environment. • Proficiency in handling inbound and outbound calls with a customer-focused attitude. • Strong skills in data entry and maintaining accurate records. • Experience managing email correspondence in a setting that requires attention to detail. • Familiarity with scheduling appointments and coordinating calendars. • Competence in using Microsoft Excel and Word for documentation purposes. • Ability to perform order entry tasks accurately and efficiently. • Excellent organizational and communication skills to support team collaboration. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .