Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in North Chesterfield, Virginia. This is a Contract-to-permanent position offering an exciting opportunity to build relationships with customers and contribute to a dynamic call center environment. If you excel in problem-solving and enjoy providing exceptional service, we encourage you to apply. Responsibilities: • Deliver prompt, accurate, and friendly customer support while maintaining a focused demeanor. • Handle complex transactions and conduct thorough research to resolve intricate customer inquiries. • Ensure adherence to company policies and uphold confidentiality standards regarding customer data. • Communicate effectively through verbal, written, and social channels to address customer needs. • Collaborate with internal teams and external partners to ensure seamless service delivery. • Utilize advanced Microsoft Office tools to manage data and perform essential tasks efficiently. • Navigate multiple computer systems and applications to locate and provide necessary information. • Address customer concerns with a problem-solving mindset, maintaining integrity and composure. • Manage inbound and outbound calls, providing solutions tailored to individual customer requirements. • Schedule appointments and manage order entries to streamline customer interactions. Requirements • Proven experience in call center or customer service roles, handling inquiries and transactions. • Strong verbal and written communication skills, with the ability to engage professionally. • Expertise in using Microsoft Excel, Word, and other Office applications. • Familiarity with tools such as Zendesk and other customer service platforms. • Ability to manage multiple systems and applications efficiently. • Demonstrated problem-solving skills with a focus on customer satisfaction. • Capable of maintaining confidentiality and adhering to company policies. • Skill in data entry and email correspondence to ensure accuracy and timely communication. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .