Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a long-term contract basis. This role involves providing exceptional support to consumers by handling inbound calls and addressing healthcare-related inquiries with care and attention to detail. Based in Minneapolis, Minnesota, this is a remote position, and all necessary equipment will be provided. Responsibilities: • Handle a high volume of inbound calls, ensuring prompt and accurate responses to consumer inquiries. • Communicate effectively with customers regarding sensitive healthcare topics in an attentive and empathetic manner. • Develop and maintain a thorough understanding of company products, competitor offerings, and market trends. • Document all customer interactions and profiles accurately in the company's systems, adhering to established procedures. • Identify potential sales opportunities during service calls and collaborate with the Consumer Sales team to drive results. • Meet or exceed established performance metrics, including call volume, quality, and documentation standards. • Conduct reporting tasks as required and complete other assigned duties. • Stay informed about internal and external business operations, including competitor activities. • Maintain a structured and organized approach to managing tasks and responsibilities. Requirements • An Associate’s or Bachelor’s degree, or a combination of 2–4 years of experience in healthcare customer service or sales. • Previous experience in a call center sales environment is preferred. • Strong ability to explain medical processes and procedures clearly and concisely. • Proven skills in navigating difficult conversations with professionalism and empathy. • Excellent verbal and written communication skills. • Demonstrated critical thinking and problem-solving abilities to enhance customer relationships and drive sales. • Proficiency in Excel, PowerPoint, and Word, with intermediate computer skills. • Prior experience in the healthcare industry is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .