Description We are looking for a dedicated Customer Service Representative to join our team in St. Paul, Minnesota. In this role, you will play a key part in managing customer accounts, handling inquiries, and ensuring smooth communication between clients and internal teams. This is a long-term contract position that requires strong organizational skills and a commitment to delivering excellent customer service. Responsibilities: • Manage a portfolio of customer accounts, ensuring timely responses to inquiries and maintaining strong client relationships. • Process repeat and one-time orders efficiently, including seasonal orders that occur annually. • Handle inbound and outbound calls to assist customers with their questions and concerns. • Coordinate with internal teams to ensure accurate order entry and timely fulfillment. • Perform data entry tasks with precision, utilizing tools such as SAP and Microsoft Office Suite. • Manage email correspondence professionally, addressing client issues and providing updates. • Schedule appointments and maintain organized records for customer interactions. • Provide detailed account management, ensuring all client needs are met and resolved promptly. • Deliver excellent customer service by maintaining a positive and helpful demeanor. • Analyze customer feedback to identify areas for improvement and implement solutions. Requirements • Proven experience in customer service or call center environments, with a strong focus on client satisfaction. • Proficiency in Microsoft Excel, Word, and SAP for data management and order processing. • Excellent communication skills, both verbal and written, for handling calls and email correspondence. • Strong organizational abilities to manage multiple accounts and prioritize tasks effectively. • Ability to perform accurate data entry and maintain meticulous records. • Experience with scheduling appointments and coordinating across teams. • Familiarity with account management and resolving customer issues. • Ability to work independently and collaboratively in a fast-paced environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .