**Job Summary** The Sr. Process Executive-Ops will play a crucial role in managing and optimizing operations related to Workers Compensation ensuring efficient policy administration care management new business processing and claims handling. With a focus on customer service the candidate will contribute to enhancing client satisfaction and operational excellence in a hybrid work model with rotational shifts. **Responsibilities** + Manage and optimize operations related to Workers Compensation policies ensuring efficient administration and compliance with industry standards. + Oversee care management processes to ensure timely and effective service delivery to clients enhancing overall satisfaction. + Facilitate new business processing by coordinating with relevant teams to ensure seamless integration and onboarding of new clients. + Handle Workers Compensation claims with precision ensuring accurate documentation and timely resolution to meet client expectations. + Collaborate with cross-functional teams to streamline processes and improve operational efficiency in a hybrid work environment. + Provide exceptional customer service by addressing client inquiries and resolving issues promptly contributing to positive client relationships. + Utilize technical skills in customer service to enhance communication and service delivery across all operational areas. + Implement best practices in policy administration to ensure compliance and operational excellence in Workers Compensation management. + Monitor and analyze operational metrics to identify areas for improvement and implement strategic solutions. + Support rotational shifts by adapting to varying work schedules and maintaining consistent performance levels. + Contribute to the companys purpose by ensuring high-quality service delivery that positively impacts society and client satisfaction. + Engage in continuous learning and development to stay updated with industry trends and enhance professional skills. + Foster a collaborative work environment that encourages innovation and teamwork to achieve organizational goals. Qualifications + Possess strong technical skills in customer service essential for effective communication and client interaction. + Demonstrate expertise in Workers Comp + Policy Admin ensuring accurate and compliant policy management. + Have experience in Workers Comp + Care Management facilitating efficient service delivery and client satisfaction. + Show proficiency in Workers Comp-New Business enabling seamless client onboarding and integration. + Exhibit knowledge in Workers Compensation + Claims ensuring precise documentation and timely resolution. + Adapt to a hybrid work model and rotational shifts maintaining flexibility and consistent performance. + Engage in continuous professional development to enhance skills and stay updated with industry trends. **Certifications Required** Certified Workers Compensation Professional (CWCP) Customer Service Excellence Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.