**Description** **Introduction** Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer Service Representative with HealthTrust Performance Group you can be a part of an organization that is devoted to giving back! **SCHEDULE:** Monday - Friday 8:30am - 5pm **Benefits** HealthTrust Performance Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HealthTrust Performance Group family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Representative to help us reach our goals. Unlock your potential! **Job Summary and Qualifications** The Customer Support Rep (CS Rep) provides high-quality, quick and accurate, supply chain support to, ROI Members (Mercy Supply Chain Customers & ROI Commercial Customers) through proactive solutions and decision making as well as requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement, confirmation follow up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC) as well as all Mercy entities. The CS Rep is responsible for daily customer and vendor relationships both within and outside of the organization. **Key Responsibilities** + The Customer Support Rep performs the duties of the purchasing buyer when the customer has an urgent request. + Provides front line support to ROi customers regarding supply chain related issues. + Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing and Local Supply Chain. + Provides immediate purchase order assistance to Mercy supply chain customers as well as ROi commercial customers. + Coordinates the procurement of sub items when the vendor is out of stock on an item through sourcing to other manufactures. **What qualifications you will need:** + High School Diploma Required + 1+ year(s) of experience in as a Supply Chain Customer Support Coordinator or a similar customer support contact center position role Required + Excellent communication skills (written and verbal) + Strong basic computer skills especially within the Microsoft Office Suite General business knowledge and skills + Strong organizational skills + Excellent problem-solving skills HealthTrust Supply Chain (https://healthtrustpg.com/) is a critical part of HCA Healthcare’s strategy. Our focus is to **improve performance** and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor **cost-efficient initiatives** and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.